Frequently Asked Questions
How long does shipping take? Orders are processed within 1–3 business days. Delivery times vary by destination: France 3–7 business days, Europe 5–10 business days, and other international destinations 7–20 business days.
Do you offer free shipping? Yes. Free shipping is available on orders over €65. Standard shipping costs €7.99 for orders below this amount.
Which countries do you ship to? We ship to France, Europe, the United States, Canada, Australia, New Zealand, and other international destinations.
How can I track my order? A tracking number is sent by email once your order has been shipped.
What is your return policy? You can return eligible items within 14 days of delivery. Items must be unused and in original packaging. Contact us at support@informatiquestore.com to start a return.
Who pays for return shipping? Return shipping is paid by the customer, except in cases of defective or incorrect items.
How can I contact you? Email us at support@informatiquestore.com. We aim to reply within 48 hours (Monday to Friday).