Where do you deliver?
We deliver only to mainland Metropolitan France. We do not deliver to Corsica, French islands, French overseas departments or territories, military bases, military postal addresses, or addresses outside mainland Metropolitan France. This includes destinations with postal codes beginning 20, 97 or 98.
How long does order processing take?
Orders are normally processed within 1 to 3 business days after payment confirmation. The daily cut-off time is 17:00 Paris time, Monday to Friday. Orders placed after the cut-off are treated as received on the next business day.
How long does delivery take?
Estimated transit time after dispatch is 3 to 5 business days. Including processing, the total estimated delivery time is 4 to 8 business days. Processing and transit days are Monday to Friday, excluding public holidays.
How much is shipping?
Standard shipping is EUR 7.99. Standard shipping is free when the product subtotal is EUR 65 or more. The applicable amount is displayed before payment.
Will I receive tracking information?
When tracking is available, the tracking reference is sent by email after dispatch.
Can I change my delivery address?
Contact support@informatiquestore.com as soon as possible. We cannot guarantee an address change after dispatch.
Can I cancel an order?
You may request cancellation before dispatch. Once the order has been dispatched, the Return and Refund Policy applies.
How long do I have to return a product?
Eligible products may be returned under the 14-calendar-day right of withdrawal. Contact customer service before returning a product.
Who pays for return shipping?
For a standard change-of-mind return, the customer pays the direct return cost. 33 INFORMATIQUE bears the reasonable return cost when the product is defective, damaged, incomplete or incorrect.
Do you charge a restocking fee?
No. The restocking fee for an eligible return is EUR 0.
When will I receive my refund?
Eligible refunds are made within 14 calendar days after withdrawal notification. We may wait until the goods are returned or evidence of dispatch is provided.
What if my order is damaged or incorrect?
Contact support@informatiquestore.com promptly, preferably within 2 calendar days (48 hours) after delivery, with your order number and photographs where relevant. This does not limit statutory rights.
Which payment methods are accepted?
Available payment methods are displayed securely during checkout.
Are prices shown in euros?
Yes. Store prices are displayed in euros and include applicable French VAT unless clearly stated otherwise.
How can I contact customer service?
Email support@informatiquestore.com. Customer service operates Monday to Friday, excluding public holidays, on Paris time (CET/CEST) and normally responds within 48 hours (two business days).