Shipping policy

This Shipping Policy applies to orders placed through informatiquestore.com.

Delivery area

We deliver only to mainland Metropolitan France. We do not deliver to Corsica, French islands, French overseas departments or territories, military bases, military postal addresses, or addresses outside mainland Metropolitan France. This includes destinations with postal codes beginning 20, 97 or 98. Orders to excluded destinations cannot be accepted at checkout.

Processing time

Orders are normally processed within 1 to 3 business days after payment confirmation. Orders are processed Monday to Friday, excluding public holidays. The daily order cut-off time is 17:00 Paris time. Orders placed after the cut-off are treated as received on the next business day. Processing time is separate from transit time.

Shipping rates

• Standard shipping: EUR 7.99.

• Free standard shipping for orders with a product subtotal of EUR 65 or more.

The delivery charge applicable to an order is displayed before payment. If the checkout displays a different rate for a particular destination or service, the rate confirmed at checkout applies.

Transit time and total estimated delivery time

After dispatch, the estimated carrier transit time is 3 to 5 business days. Carrier transit days are Monday to Friday, excluding public holidays. The total estimated delivery time is therefore 4 to 8 business days, consisting of 1 to 3 business days of processing plus 3 to 5 business days of transit.

Delivery estimates are not guaranteed delivery dates. Delays may occur because of carriers, public holidays, severe weather, incorrect delivery information or events outside our reasonable control.

Tracking

When tracking is available, a tracking reference is sent to the email address used for the order after dispatch. Tracking information may take time to become active.

Delivery address

Customers must provide a complete and accurate delivery address. Contact support@informatiquestore.com as soon as possible if an address needs to be corrected. We cannot guarantee changes after dispatch.

Damaged, missing or incomplete deliveries

If a parcel is visibly damaged, incomplete or contains the wrong product, contact support@informatiquestore.com promptly, preferably within 2 calendar days (48 hours) after delivery, and provide the order number and photographs where relevant. This requested notification period does not limit statutory consumer rights.

If tracking shows delivery but the parcel cannot be located, first check the delivery location and contact the carrier where appropriate, then contact customer service so the matter can be reviewed.

Returned parcels

If a parcel is returned because the delivery information was incorrect, delivery was refused or collection was not completed, contact customer service. Any new delivery charge will be communicated before redispatch, except where the return resulted from an error by 33 INFORMATIQUE or the carrier acting on its behalf.

Contact

Shipping questions may be sent to support@informatiquestore.com.

Customer service schedule

Email support@informatiquestore.com. Service is available Monday to Friday, excluding public holidays, on Paris time (CET/CEST). We normally respond within 48 hours (two business days).