Privacy policy

This Privacy Policy explains how personal data is collected and used when you visit informatiquestore.com, place an order or contact 33 INFORMATIQUE.

Data controller

33 INFORMATIQUE
Legal form: SASU
Registered office: 53 Avenue de Labarde, 33300 Bordeaux, France
SIRET: 798 234 324 00035
Email: support@informatiquestore.com

Personal data we may collect

Depending on how you use the website, we may collect:

• Identity and contact information, such as your name, email address, billing address and delivery address.

• Order information, including products purchased, order value, delivery status and return history.

• Payment and transaction information. Full payment card details are handled by authorized payment providers and are not stored directly by 33 INFORMATIQUE.

• Customer service communications and information you choose to provide.

• Technical information, such as IP address, browser, device information, cookie identifiers and website activity.

• Marketing preferences where you choose to receive communications.

Why we use personal data

We use personal data to:

• Process payment, confirm orders, arrange delivery and manage returns or refunds.

• Respond to customer questions and provide support.

• Maintain customer accounts where this feature is used.

• Detect fraud, protect the website and secure transactions.

• Comply with accounting, tax, consumer protection and other legal obligations.

• Improve the website and understand its performance where permitted.

• Send marketing communications only where a valid legal basis applies. You may unsubscribe at any time.

Legal bases

Depending on the processing activity, we rely on performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting the store, or your consent.

Service providers and recipients

Personal data may be shared only as necessary with service providers that help operate the store, including Shopify, payment processors, delivery providers, hosting and technical providers, customer support providers and professional advisers. Data may also be disclosed to public authorities where required by law.

International transfers

Some service providers may process data outside the European Economic Area. Where required, appropriate safeguards are used, such as an adequacy decision or approved contractual protections.

Data retention

We retain personal data only for as long as necessary for the relevant purpose and legal obligations. Order, invoice and accounting records may be retained for the statutory period. Customer service records are retained for the time needed to handle the request and related claims. Marketing information is retained until consent is withdrawn or for the applicable permitted period.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection to the processing of your personal data. Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing.

To exercise your rights, email support@informatiquestore.com. We may request information necessary to confirm your identity. You also have the right to lodge a complaint with the French data protection authority, the CNIL.

Cookies

The website uses cookies and similar technologies. Further information is provided in the Cookie Policy. Where consent is required, optional cookies are not activated before consent.

Security

Reasonable technical and organizational measures are used to protect personal data. No internet transmission or storage system can be guaranteed to be completely secure.