Refund policy

This Return and Refund Policy applies to purchases made through informatiquestore.com.

Seller

33 INFORMATIQUE
Legal form: SASU
Registered office: 53 Avenue de Labarde, 33300 Bordeaux, France
SIRET: 798 234 324 00035
VAT number: FR61798234324
Email: support@informatiquestore.com

Right of withdrawal

If you are a consumer, you may withdraw from your purchase without giving a reason within 14 calendar days after the day on which you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, email support@informatiquestore.com before the withdrawal period expires. Include your name, order number, the products concerned and a clear statement that you wish to withdraw from the purchase.

Returning a product

After notifying us of your withdrawal, you must return the product within 14 calendar days to:

33 INFORMATIQUE
53 Avenue de Labarde
33300 Bordeaux
France

Please package the product carefully and include information that allows us to identify the order. You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and operation. We may reduce the refund if handling beyond this has caused a loss in value.

Return shipping costs

For a standard withdrawal, the customer is responsible for the direct cost of returning the product. If the product is defective, damaged on arrival, incomplete or different from the product ordered, 33 INFORMATIQUE will bear the reasonable return cost and provide appropriate instructions.

Restocking fee

No restocking fee is charged for an eligible return. The restocking fee is EUR 0.

Refunds

We will refund eligible payments within 14 calendar days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds are made to the original payment method. Standard outbound delivery charges are refunded where required by law. Any additional amount paid for a faster or more expensive delivery method is not refundable beyond the cost of the least expensive standard delivery option offered.

Damaged, incorrect or incomplete orders

Please inspect your order after delivery. If an item is damaged, incorrect or incomplete, contact support@informatiquestore.com promptly, preferably within 2 calendar days (48 hours) after delivery, with your order number and clear photographs where relevant. This requested notification period does not limit your statutory rights.

Exchanges

To request an exchange, contact support@informatiquestore.com. Exchanges depend on product availability. We may ask you to return the original product before the replacement is dispatched.

Order cancellation

You may request cancellation before dispatch by contacting customer service. Once an order has been dispatched, the return procedure above applies.

Exceptions

The right of withdrawal does not apply where a legal exception applies, including goods made to the consumer's specifications or clearly personalized goods. Any applicable exception will be identified before purchase.

Legal guarantees

This policy does not restrict the legal guarantee of conformity or the legal guarantee against hidden defects available under applicable French law. For assistance, email support@informatiquestore.com. Service is available Monday to Friday, excluding public holidays, on Paris time (CET/CEST). We normally respond within 48 hours (two business days).